In 2021, it has become a necessity for any business to have an online presence. And businesses are following this tip religiously. Even in the case of logistics services. Waiting for shipments to arrive has become a thing of the past. In today’s world, people believe in fast deliveries and keep track of their orders. A logistics app can help you deliver fast and securely while keeping an eye on different consignments.
But app development for logistics business can be a tricky process. Many times such business owners are not sure of what all they want to include in their app. This might lead them to add useless features and missing out on important ones. In this article, we have tried to outline certain crucial features for your logistics mobile mapp. But before that, it is essential to know why do logistics businesses need an app? What could an app do differently? Let’s answer this FAQ.
Why do businesses need a logistics mobile app?
There are multiple benefits of developing a logistics mobile app. In order to streamline different processes within a logistics business while also ensuring transparency with customers, these companies should opt for an app of their own. Here are a few ways, such apps can be helpful:
- Monitoring the location of different vehicles
- Keeping track of all the routes of your fleet.
- Parcel or Cargo Booking and tracking
- Complete management of warehouse and inventory with the help of data tracking.
Now let’s take a look at what all features are mandatory for a logistics mobile app.
Key features of a logistics mobile app
Different apps have certain features that boost their user experience. An app packed with redundant features will only make your users end up feeling perplexed. Take into consideration the main premise of your business and develop an app around that.
Following are the features that are much needed for a logistics mobile app.
- Vehicular Tracking
Vehicular tracking is an important part of any app belonging to a business that includes transportation. In fact, as per reports by Global Market Insights, the vehicle tracking device market size exceeded 18,984 thousand units with an industry value of over USD 600 million in 2018. Moreover, it is estimated to grow 20% 9CAGR) from 2019 to 2025. These statistics are enough to place this feature at the top of this list. With the help of this feature, businesses can keep a track of all their vehicles and evaluate drivers’ performance.
- NFC and RFID technologies
Radio-Frequency Identification (RFID) is a technology that helps in the secure transmission of data at very fast speeds. As this tech doesn’t require a line of sight like barcodes do, hence it is much more user-friendly. Putting RFID tags on vehicles for keeping track, gaining a better insight into the status of tasks, and keeping a track of where stock is or who is on a site at any given time are some of the benefits of this feature.
- Pre-planned travel routes
This feature helps you assign your drivers the shortest before they begin the journey. Nobody likes their much-awaited goods to be delayed. And without this feature, the drivers might end up taking longer routes. This feature will let the business owners know all about the routes the drivers will be taking and combined with the GPS feature, it will give a better tracking experience.
- Multilingual customer support
Why is it necessary to have multilingual support for your app? According to Intercom, 70% of customers prefer interacting with companies that offer native language support. So you would not want to lose users based on language issues. It is important for them to understand everything clearly. Only then they will be interested in further interacting with your business.
- Support feature for drivers
Many times business owners get their apps built solely based on clients’ requirements. As useful as the user-centered approach is, one should not forget about their own people. In a logistics business, it is important to look out for people working for you. It is important for companies to have a solid help plan for their delivery teams in case of an emergency such as their vehicles breaking down or the case of fuel shortage. A good logistics mobile app can solve this problem by providing a helpful feature for the drivers as well. This way you can show the driver the nearest repair shops and gas stations.
- Rating and Feedback
Last but not the least, a ratings and feedback feature is an important part of every app. By receiving constant feedback from your users you always have the scope of rectifying the errors in your app and ultimately the user experience.
Summing it up
There are a zillion options when it comes to features. But by adding these above-mentioned features to your app you can create a great logistics mobile app for your business. Make sure you carry out full research about what you really want your app to portray to the users.
Planning to develop a logistics mobile app? You are just in the right place. Applify has a team of over 100 experts that will deliver your on-demand mobile app with an amazing user experience. Get in touch today.